Utility FAQ

What utilities services does the city of Ridgefield provide?
The city of Ridgefield provides water and storm water management services to residents within the Ridgefield city limits.

Who do I contact regarding utility services?
Customers who have questions regarding service provided by the city of Ridgefield utilities are encouraged to contact the utility billing department.

Utility billing hours: Monday through Friday 8:00 am to 5:00 pm, excluding holidays.
Mailing address for business office: PO box 608, Ridgefield, WA  98642
City hall: 230 pioneer street, Ridgefield, WA  98642
Customer service phone number:  (360) 887-3557
Emergency service phone number:  (360) 518-8146
Email: utilities@ci.ridgefield.wa.us

Where do I pay my utility bill online?
Register online and make payments through our utility portal, or sign up for automatic debit payments.

How do I set up a new account or close my current account?
To set up new service, you may complete our utility account application and submit it in person, through the mail, or by providing the information over the phone at (360) 887-3557. The form can also be used to close an account. To better assist you with your account, please download the utility billing brochure and utility billing calendar.

What information is required to sign up for utility services?
The residential application shall include the applicant’s name, owners name, service address, mailing address, contact phone number, effective dates of occupancy, the signature of the party responsible for payment, or verbal consent.

In the event of death or divorce requiring a name change on the account, be sure to contact the city with those changes by emailing utilities@ci.ridgefield.wa.us, calling 360-887-3557, or visiting city hall at 230 pioneer street Ridgefield, WA, 98642.

For a new construction home, how do I  get a water meter?
New construction: complete the water meter installation request form, usually new service will be installed within a week, but can take up to two weeks depending on staff availability.

Will I need a deposit?
No. The city of Ridgefield does not charge a deposit for new residential customers.

How often will I receive a bill?
Bills for water and storm-water services shall be issued bimonthly by Ridgefield utilities, and are required to be paid in full by the due date noted on the statement. You may download a 2018 utility billing calendar for a detailed billing schedule.

What rates does the city of Ridgefield charge for water and/or surface water utilities?
Rates for water and storm-water management are adopted by the Ridgefield City Council and are contained in the City’s Municipal Code.

  • Water Service:
    Water bills are charged a base rate and a usage fee (usage measured in cubic feet).
  • Stormwater Management (drainage):
    Because all real property in the City contributes drainage runoff to and/or benefits from the City’s stormwater drainage system, charges are applied based on the cost of providing drainage service within the City.

When is the meter read?
To ensure accuracy, an automated radio reading is obtained every other month.

Whom do I make the check out to when paying my water bill?
Checks for water bills and/or assessment payments should be made payable to “City of Ridgefield” and mailed to P.O. box 608, Ridgefield, WA 98642.

Can I pay my utility bill electronically?
Yes. You can pay your bill electronically through our online bill pay. This is an on-line program, where you can review your utility account, history, and consumption, and make electronic check and credit card payments on-line from the convenience and security of your home computer.

The City of Ridgefield also offers an auto pay option. Auto Pay automatically withdraws payment from your account on the due date of your bill.  As a courtesy, you will continue to receive a statement and the “Total  Due” will be deducted from your account on the due date. It will show “Account on Auto pay”. To sign up, complete the Auto Pay Application, attach a blank, voided check, and mail Attention: Finance Department to the City of Ridgefield.

Can I set up automatic payments?
Yes, the City of Ridgefield offers an auto pay option. Auto Pay automatically withdraws payment from your account on the due date of your bill. As a courtesy, you will continue to receive a statement and the “Total Due” will be deducted from your account on the due date. It will show “Account on Auto pay”. To sign up, complete the Auto Pay Application, attach a blank, voided check, and mail Attention: Finance Department to the City of Ridgefield.

What if I cannot pay my bill?
If you are unable to pay your bill by the due date, due to financial circumstances out of the ordinary, we encourage you to contact the Utility Billing Department in City Hall to apply for payment arrangements, prior to disconnection.

Can I have City of Ridgefield utility bills delivered electronically?
Yes. To have your utility bills delivered to you electronically, please refer to your current utility bill. Towards the top of the page, you’ll find an eNoticesonline.com registration code. To switch to electronic billing, go to eNoticesOnline.com  and click “Create an Account” at the top right of the page. Fill in the information, putting your registration code under “eNoticesOnline.com Authorization Code”. After you’ve submitted your account application, you will be sent an email confirming your request. Click on the link provided in the email to activate your account. Your statements will now be sent to your email.

I currently receive my bills electronically. How do I go back to paper billing? 
Log into your account at eNoticesOnline.com. Once logged in, go to My Account and then click on Unsubscribe. Should you decide later you would like to receive electronic statements again, simply refer to the registration code on your most recent billing statement and use it to create an online billing statement account.

 

What are the payment deadlines and penalties for late payment of my water bill?
For your convenience, a Utility Billing Calendar, showing all payment due dates for the year, is available to ensure you do not miss a payment due date. A 10% penalty fee will be assessed on any outstanding balance after the payment due date.

What happens if my utilities get disconnected?
Any customer who is disconnected for non-payment shall not be reconnected until payment of all charges and fees outlined in the Notice of Past Due Balance and Disconnection of Service is received, or a payment arrangement has been approved.

What if I have a leak?
When any customer becomes aware of a leak on his or her premises and the water usage is more than double the usage of the previous year during the same billing period, the customer may apply for an adjustment to their water bill. Please complete the Leak Adjustment form and return to City Hall with the appropriate documentation.

What happens if I have an excess credit after my final bill?
Any credit remaining on a customer’s utility account after the final bill has been created shall be refunded to the customer in the form of a check issued by the City of Ridgefield and sent to the forwarding address that has been provided.