Manage Your Utility Account

COVID-19 Response

To alleviate worry and maintain a standard of health in our community, the City will not assess late fees nor disconnect water service until further notice. You will continue to receive bills and past due reminders during this time. If you are having trouble paying your bill, please call us at (360) 887-3557 to make payment arrangements.

City Offices are currently closed to the public. Utility payments can be made online, by phone (360)887-3557, by mail or by drop box in front of City Hall.

COVID-19 Utility Assistance:

City of Ridgefield provides water and stormwater management services to residents within the Ridgefield city limits.

Other utility services are provided for within the City but are offered through franchise agreements. See links below for other utilities such as gas, electricity, garbage and sewer.

Gas: Northwest Natural Gas
Electricity: Clark Public Utilities
Garbage: Waste Connections
Sewer: Clark Regional Wastewater District

To set up or close a utility account, call 360-887-3557 or click on Setup or Close Account.

Low-Income Discount Program

The Low-Income discount program is designed to offer reduced utility rates for citizens who meet federal poverty guidelines based on family size. Please complete the Low Income Discount Form and contact customer service for more information or questions on eligibility.

Water Leaks

If your most recent water bill is unusually high, it is possible that you have a water leak. Most water leaks can be seen or heard, though some can be difficult to detect. There are several steps you can take to determine if you have a water leak. Click here to learn more.

If you have discovered a leak and your water usage is more than double the usage fo the previous year during the same billing period, you may apply to an adjustment to your bill. To request a water leak billing adjustment, complete and submit a Leak Adjustment Application.

Voluntary Shut-Off

The City can assist you if you have an emergency or need to have your water turned off. If you would like to schedule an appointment to turn off your water, please call the Utility Services at 360-887-3557. Appointments can be made Monday- Friday 8:00 am- 3:30 pm. There is a $15.00 fee for this service. 

New Water Service

If you would like to determine if your property is eligible for water service within the City, complete and return the Water Availability Request Form in the Permit Center.

If you would like the City to install a water service line, complete the Water Service Line Installation Request Form and submit to the Public Works Department.

If you require a meter for new construction, complete the appropriate Meter Install Request Form in the Permit Center. 

Contact Information

230 Pioneer St.
PO Box 608
Ridgefield, WA 98642
Phone: (360) 857-5014
Fax: (360) 887-0861

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