Manage Your Utility Account

The City of Ridgefield provides water and stormwater management services to residents within the Ridgefield city limits.

Other utility services are provided for within the City but are offered through franchise agreements. See links below for other utilities such as gas, electricity, garbage and sewer.

To set up or close a water or stormwater utility account, call 360-887-3557 or click on Setup or Close Account.

Automated Phone Notices

Phone calls may be made from 360-727-6045 with important service notifications. Save this number to your contacts to insure you are less likely to miss a call.

Budget Billing

The Budget Billing program uses your past year billing history to estimate your bill throughout the year and charge an equal payment for each two month cycle. This can help to keep utility costs level throughout the year, rather than surging in the summer months when use is higher.

Here are the details:

  • Sign up any time. One year of billing history at current service address required at the time of application.
  • Each December, if you have paid for more than you have used, you will receive a credit. If your actual usage is higher, you will be charged for that difference on your December bill.
  • Your account must remain in good standing while enrolled in Budget Billing. Any account that is shut off for non-payment will be removed from the program.
  • This program is for residential water accounts only.

Submit the Enrollment Form online

Alternative Rate Options

Conservation Rate

To encourage residents to be conscious of their water use and conserve water, the City of Ridgefield offers a conservation rate. This rate removes the base charge for water service but charges a higher rate on consumption. Residents who use 1000 cubic feet or less every cycle may benefit from lower water bills when enrolled in the conservation rate.

Utility customers may change to or from the conservation rate December 1st through December 31st of each year using the online form. The rate cannot be changed again until December 1, 2022.

Low Income Discount Rate

The Low-Income discount program is designed to offer reduced utility rates for citizens who meet federal poverty guidelines based on family size. Please complete the Low Income Discount Form and contact customer service for more information or questions on eligibility.

Water Leaks

If your most recent water bill is unusually high, it is possible that you have a water leak. Most water leaks can be seen or heard, though some can be difficult to detect. There are several steps you can take to determine if you have a water leak. Learn more.

If you have discovered a leak and your water usage is more than double the usage fo the previous year during the same billing period, you may apply to an adjustment to your bill. To request a water leak billing adjustment, complete and submit a Leak Adjustment Application.

Voluntary Shut-Off

The City can assist you if you have an emergency or need to have your water turned off. If you would like to schedule an appointment to turn off your water, please call the Utility Services at 360-887-3557. Appointments can be made Monday through Friday, 8 am to 3:30 pm. There is a $15 fee for this service.

New Water Service

If you would like to determine if your property is eligible for water service within the City, complete and return the Water Availability Request Form in the Permit Center.

If you would like the City to install a water service line, complete the Water Service Line Installation Request Form and submit to the Public Works Department.

If you require a meter for new construction, complete the Meter Install Request.

Construction Meter Rentals

Pursuant to Ridgefield Municipal Code Chapter 13.60, any person wishing to withdraw water from a City fire hydrant must obtain authorization from the City of Ridgefield to do so. To obtain authorization and assignment of a hydrant meter, please complete this request in its entirety.