Manage Your Utility Account

The City of Ridgefield provides water and stormwater management services to residents within the Ridgefield city limits.

Other utility services are provided for within the City but are offered through franchise agreements. See links below for other utilities such as gas, electricity, garbage and sewer.

To set up or close a water or stormwater utility account, call 360-887-3557 or click on Setup or Close Account.

Automated Phone Notices

Phone calls may be made from 360-727-6045 with important service notifications. Save this number to your contacts to insure you are less likely to miss a call.

Online Account Management

Online Account Management is a tool that allows you to view your bill online, pay your bill online, view water consumption history, and set up recurring automatic payments. Setting up your account is quick and easy, all you need is your account number and the last name on your utility bill.

  1. If this is your first time accessing your account online, select Sign Up.
  2. Enter an email address, a password, the last name on your utility bill, and your utility account number. Select Complete Registration.
    If you do not know your utility account number, you can contact us at or 360-887-3557, option 1 for English, option 3.
  3. To activate your account, you must verify your email address. Find the email from in your inbox, open it, and click on the provided link.
  4. After verifying your email address, you can login to pay your bill, sign up for paperless e-billing, and set up automatic payments from a debit card, credit card, or checking account.

Conservation Rate

To encourage residents to be conscious of their water use and conserve water, the City of Ridgefield offers a conservation rate. This rate removes the base charge for water service but charges a higher rate on consumption. Residents who use 1000 cubic feet or less every cycle may benefit from lower water bills when enrolled in the conservation rate.

Utility customers may change to or from the conservation rate December 1st through December 31st of each year using the online form. The rate cannot be changed again until the following year.

Low Income Discount Rate

The Low-Income discount program is designed to offer reduced utility rates for citizens who meet federal poverty guidelines based on family size. Please complete the Low Income Discount Form and contact customer service for more information or questions on eligibility.