Frequently Asked Questions

To report a non-emergency problem with City of Ridgefield water and drainage services, street, and/or public parks, call Public Works Administration at 360-887-8251 or submit a Public Works Service Request.

If you are experiencing an emergency non-life threatening water issue outside of business hours, please call 360-887-6002.

 To report an issue with a streetlight (on/off/flickering), please submit a request through AccessRidgefield and include the following information: 

• Pole number (yellow tag on pole, about eye level, begins with RXXXXXXXXX) 
• Address closest to the pole, if possible
• Nearest cross street

If you need further assistance, please contact Public Works at (360) 887-8251.

The City does not trim trees or brush on private property.

We depend on citizens to help us identify problem areas. Report a problem and we will assess it for further action.

Yes. Grass and leaves blown into the street are washed away by storm-water runoff into the stormwater system, which drains into local streams and rivers. Rotting leaves raise nitrogen levels and lower oxygen levels in the water, leading to excessive algae growth as well as harming and killing fish.

Grass and leaves also cause storm facilities to clog, which may lead to flooding when it rains.

Cross connections are found in all plumbing systems. Pollutants can enter the safe drinking water system through uncontrolled cross connection when backflow occurs. A backflow assembly device prevents contamination from occurring. RMC 13.55 Backflow Cross-Connection Regulations.

The City of Ridgefield requires a tree removal permit for trees on public property. You may find the Street Tree Removal Application in the Engineering Permit Center.

The City of Ridgefield provides water and stormwater management services.

For sewer service, please contact Clark Regional Wastewater District directly at 360-750-5876 or visit them online.

Complete an online Account Application or call 360-887-3557. You will need the following information to set up an account:

• Your Name, as well as any other names of individuals you want on your account
• Service Address and, if different, Mailing Address
• Whether you are renting or own the property
  • Tenants: If you are renting your service location, please confirm with your landlord who will be paying for these services
• Your Phone Number and Email Address

For new construction not yet connected to water services, please contact the Community Development Department at 360-887-3908.

If you are experiencing a disruption in your water service, please call Utility Services at 360-887-3557.

Any customer who is disconnected for non-payment shall not be reconnected until payment of all charges and fees outlined in the Notice of Past Due Balance and Disconnection of Service is received, or a payment arrangement has been approved by the Finance Director.

• All engineering permit inspection requests must be received no later than two business days before the inspection(s) requested.  Stormwater and water inspection requests received after 4:00 PM on non-holiday Thursdays will be treated as if they were received the following Monday business day.
• For engineering permits approved after January 1, 2025, re-inspection fees will be assessed on the third failed inspection for all required inspection items or for any inspections that must occur outside of City business hours per the current Master Fee Schedule.
• To schedule an inspection, please request inspections through the Permit and Development Portal. View a step by step guide (PDF) of how to schedule an inspection.
• Note: Portal Access Number is required to schedule inspections electronically.  Please obtain the Portal Access Number from the permit applicant. 

Schedule an Inspection